Onarive, as a SaaS product, is dedicated to delivering impeccable software solutions. The ownership of the software license remains with Onarive until the user’s reported issue is effectively addressed. Typically, subscriptions to Onarive’s SaaS platform are non-refundable, except in cases where there are critical performance issues or defects.
For users seeking resolution, it is crucial to report any software anomalies or issues to Onarive within 14 days of subscribing to the SaaS platform. Requests submitted after this 14-day period may not be eligible for consideration, unless expressly covered by the product warranty, even if there were inaccuracies in the initial software deployment.
The decision to authorize any refund lies solely with Onarive. For a comprehensive understanding of our policies, please refer to our Subscription and Refund Policy. We are committed to delivering a seamless SaaS experience and addressing concerns in accordance with our established guidelines.
CONTACT US
In order to resolve a complaint regarding the Site or to receive further information regarding the use of the Site, please contact us at:
ONARIVE NETWORK PRIVATE LIMITED
7-1-742 Secunderabad
Hyderabad, Telangana 500003
India
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